Comcast never apologized. But the next week, Clara noticed a new option in her account settings: Call Forwarding Verification Alert. She enabled it.
They had been seconds away from draining her savings. comcast block calls
Twenty minutes later, Clara’s phone rang. Not a spoofed call. A real one. The caller ID read Comcast NOC. Comcast never apologized
The effect was surgical. For a subset of numbers in the 412 area code—Clara’s, her sister’s, her boss’s—the switch began silently forwarding all inbound calls to a dead-end VoIP server in a strip mall in Delaware. Outbound calls still worked. The victims never knew. They had been seconds away from draining her savings
It was 3:47 PM on a Tuesday when Clara’s phone buzzed with the automated voice she’d come to dread.
She typed back: Yeah. But from now on, if I don’t answer, try Leo’s landline.