Then Marcus spoke: “I have only one delivery window. If I miss it, I lose fresh bread for the day.”
One day, a customer asked Marcus how they’d solved their famous feud. Marcus pointed to a small, dog-eared book on his counter: Communicating Well: A Fundamental Toolkit . communicating well: a fundamental toolkit book
“Yes,” Elena said. “And you’re okay with me putting out a sign without feeling criticized?” Then Marcus spoke: “I have only one delivery window
Elena started over: “I feel frustrated when the alley is blocked because I worry about my staff’s safety.” ” Marcus smiled. “It actually helps.”
“I’m more than okay,” Marcus smiled. “It actually helps.”