However, the market has evolved. In 2025, the expectation is that your WhatsApp tool also handles
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E-commerce stores and support teams that send many repetitive replies. 3. Trengo (Best for Omnichannel & Unified Inbox) Gallabox is mostly just WhatsApp. Trengo is a full-blown omnichannel helpdesk that happens to have a fantastic WhatsApp API integration. However, the market has evolved
D2C brands selling physical products, specifically targeting Asian markets. 5. Chat API (Direct Provider – Best for Developers) If you are technically inclined, you don't need a "platform" like Gallabox. You need a Direct WhatsApp Business API provider (like 360dialog, Twilio, or MessageBird). D2C brands selling physical products
SaaS companies and tech startups who have a developer on staff. Feature Comparison: Gallabox vs. The Field | Feature | Gallabox | respond.io | WATI | Trengo | | :--- | :--- | :--- | :--- | :--- | | Unified Team Inbox | ✅ | ✅ | ✅ | ✅ | | No-Code Chatbot | ✅ (Basic) | ✅ (Advanced) | ✅ | ✅ | | Broadcast (Marketing) | Limited | ✅ (High Volume) | ✅ | ✅ (Low volume) | | Omnichannel (Email/IG) | ❌ | ✅ | ❌ | ✅ | | E-com Integrations | Medium | High (API) | High (Native) | Low | | Starting Price (Monthly) | $49 | $74 | $49 | $45 | | Free Trial | 14 days | 30 days | 14 days | 14 days | Which Alternative Should You Choose? Let’s make this simple.