She had an hour to print 200 bound reports for the 3 p.m. board meeting. Her colleague, Leo, the unofficial IT wizard who wore Birkenstocks to work, was out sick.

Whirrrr-click. The printer jolted to life like a sleeping dragon. Paper began sliding out, crisp and perfect.

Elena exhaled. She had slain the dragon. The reports were printed by 2:15, and the board meeting went off without a hitch. From that day on, she was the office’s backup wizard—Birkenstocks optional.

Elena stared at the blinking orange light on the office printer. A small, crooked queue of paper was jammed inside its mouth, but the real problem was on her screen: “The print spooler service is not running.”