Thank you for your help.
Here’s a clear and professional text you can use (e.g., in an email, chat, or to HSBC support): HSBC Physical Secure Key Not Working hsbc physical secure key not working
I’m experiencing an issue with my HSBC physical Secure Key device. When trying to log in or generate a security code, the device either displays an error message, shows a blank screen, or does not respond at all. Thank you for your help