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“Every month, we have 8.5 million consumers,” he said, pointing to a grim chart. “Seven million pay on time. But three million still stand in queues. We lose 200 crore rupees a year in late payments, administrative costs, and man-hours. Enough.”
“System is slow,” Suresh would mutter, tapping his keyboard as if punishing it. “Come tomorrow.”
“Bill must be paid, beta,” Ramesh sighed, wiping his brow. “This is how it has always been.”
As for Ramesh, he has framed the first digital receipt he ever generated. It hangs on his wall, next to his retirement certificate. Every time a friend complains about some government office, he says the same thing:
“No,” Arjun said, pulling out his laptop. “It’s not.” That evening, Arjun sat with Ramesh and typed a simple URL into the browser: www.tsspdcl.in
In less than a second, the screen refreshed. There it was:
“Every month, we have 8.5 million consumers,” he said, pointing to a grim chart. “Seven million pay on time. But three million still stand in queues. We lose 200 crore rupees a year in late payments, administrative costs, and man-hours. Enough.”
“System is slow,” Suresh would mutter, tapping his keyboard as if punishing it. “Come tomorrow.”
“Bill must be paid, beta,” Ramesh sighed, wiping his brow. “This is how it has always been.”
As for Ramesh, he has framed the first digital receipt he ever generated. It hangs on his wall, next to his retirement certificate. Every time a friend complains about some government office, he says the same thing:
“No,” Arjun said, pulling out his laptop. “It’s not.” That evening, Arjun sat with Ramesh and typed a simple URL into the browser: www.tsspdcl.in
In less than a second, the screen refreshed. There it was:
